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  • Can you tell us the basic information that we need to know about the property?
  • How to book through the website?
    Choose your preferred length of stay, whether daily or monthly Choose your preferred location Manila - Skyloft Hotel Makati - Citizen Hotel Quezon City - Pacific Park Hotel Batangas - Camp Netanya Resort & Spa Click your arrival and departure date. Click “Book Now” Choose your preferred room/s Fill in your guest details Complete the payment and await a confirmation email sent to your registered email address REMINDER: We offer 1-minutecheck-in. Just fill-up the registration form and we will prepare your keys prior to your arrival! Looking forward to your stay!
  • Do you have existing promo?
    Of course! We have prepared exciting promotions just for you. Visit our website and social media accounts for discounts and packages.
  • How to avail the promotion?
    To avail our promotions: Visit our website Choose your preferred property. Click your arrival and departure date. Click “HAVE A PROMO CODE” Type the code. Click “ APPLY CODE”.
  • Do you accept pencil-booking?
    Ooops, I am sorry but only guaranteed reservation is accepted.
  • How do I cancel my booking?
    If you need to cancel a booking, make sure to check our cancellation policy first. All bookings are non-refundable.
  • Can I change my room type upon check-in?
    Change of room type is subject to room availability and only with higher room category. Price difference shall apply.
  • Can I book on someone else’s behalf?
    Yes, All you have to do is to provide the registered guest's name and complete the details such as arrival and departure date, mobile number and email address.
  • I haven’t received a confirmation, what should I do?
    Don’t worry, just get in touch with the hotel directly and give your full details. We`ll sure to catch up to your needs.
  • What payment methods are accepted?
    We accept cash on site and online payments like Paypal & Paymongo through the Website. However, we are one in the continuous fight against COVID-19 so we aim for a contactless payment method. Booking through website and other OTA prepaid channels are the best choice.
  • Can I book without a credit card?
    Yes, however booking will be strictly through our website and other OTA channels.
  • Where can I possibly store my luggage?
    You may leave your luggage at the front desk area for safe-keeping.
  • How long can I store my luggage?
    We will look after your things while you’re staying with us.
  • Do you have a safety deposit box and mini-fridge in the room?
  • How to avail events venue?
    You may reach us at 09293916842 - Citizen Hotel 09235123860 - Pacific Park Hotel
  • Does your online rate include breakfast?
    Breakfast is not included in any of our rooms.
  • Why are the rates varying from time to time?
    We have dynamic pricing and we base the room rates on our system and it changes without prior notice.
  • Can I arrive in the middle of the night?
    Yes, our reception is open 24-hours a day. Just give us a call so we’ll know you’re arriving.
  • How can I contact the hotel?
    You may reach us at 09228164342 - Skyloft Hotel 09293916842 - Citizen Hotel 09235123860 - Pacific Park Hotel
  • What is the difference between daily and monthly stays?
    Daily Stay typically refers to short-term stay where guests book a room for 1 night up to less than a month. Rates are on a daily basis. Monthly Stay refers to longer-term stays where guests book a room for a month or longer. Rates for monthly stays are often discounted. Rate for monthly stay is on a monthly basis.
  • How to be a Travel Agency or Corporate Partner and what are the benefits?
    We understand that time is precious which is why we have made things easy for you! Just simply visit our website Click “Partnership” Sign-up by filling out the required details, attach the needed requirements and make sure to complete the e-registration. Your code is activated within 48-hours. Wait for your unique partnership code which will be sent to your registered address. You may start using your code on our website and enjoy the benefits of being our partner. As our partner, here are the exclusive benefits that you can enjoy: Your accreditation provides an instant discount which can be used on all Instyle hotels in the website Discount is applicable on all bookings made to all Instyle Hotels NO NEED FOR LONG ACCREDITATION PROCESS! INSTANT DISCOUNT AFTER SIGN-UP!
  • What time is your check-in and check-out?
    Check-in time is 2:00 PM and check-out time is 12:00 NN.
  • Do you allow early check-in or late check-out?
    FOR CITY HOTELS EARLY CHECK IN RATE : Early check-in is only allowed from 6am onwards with an additional charge of Php 500.00 and is subject to availability. Requests for early check-in earlier than 6am will cost a full-night rate. LATE CHECK OUT : Late check-out from 12pm to 2pm has an additional charge of Php 200.00, while 12pm to 6pm is P1000 and 6pm beyond stay is considered a full-night rate. NOTE: SUBJECT TO OCCUPANCY LEVEL
  • Is a security deposit required upon arrival?
    Yes, upon checking-in, a PHP1,000 incidental deposit is required which will be refunded upon check-out.
  • Do kids stay for free?
    Children ages 12 years old and below are free of charge. 13 years old and above is considered an adult and it has a charge of PHP500.
  • Can minors (under 18 years old) stay in the hotel?
    Yes, but they need to be accompanied by an adult. If an adult is not present, then you must present a complete parental consent form along with a valid copy of the signing parent’s ID in order to stay in a room.
  • Do you give discounts for Senior Citizens or PWD?
    Yes, we give due importance to our Senior Citizens and PWD. Discounts are applicable for walk-in guests only. It cannot be applied for online booking or any conjunction with other promotions.
  • Can I use your swimming pool even if I’m not staying in your hotel?
    Our swimming pool is intended only for all our hotel guests.
  • Can I bring my pet inside the hotel?
    Apologies, but pets of all kind are strictly not allowed in the hotel premises.
  • Are smoking rooms available?
    All rooms are non-smoking. If this shall be violated, a P1000 fee will be charged accordingly.
  • Is cooking allowed inside the room?
    Cooking is not allowed inside the room, but you can make a food delivery or you can bring food with no corkage fee.
  • What should I do if I forgot something in the room?
    You can inform the hotel directly through the following number/s:
  • How much would it cost for an extra person?
    There is a surcharge of PHP500 for an extra person. No extra bed will be provided.
  • Are extra beds provided?
    Extra beds are not available
  • Can I bring visitors?
    Friends or family members are allowed to stay in the room until 10:00PM only. 10:00 PM onwards will cost an additional charge of PHP500.
  • Are visitors allowed in the hotel room?
    Guests’ visitors are allowed until 10:00 PM only. They are required to log in on a security’s log book and leave their ID for them to have a visitor’s pass. Guest beyond 10 pm will be charged P500.00
  • How much is the rate for long stays?
    Thank you for your inquiry regarding the rates for long stays at our hotel. We appreciate your interest in staying with us for an extended duration. To provide you with accurate information, we kindly request that you specify the duration of your stay. We have a long staying guest which is more than 1 month and is priced per month and with a contract. Prices usually starts at 25,000/month excluding electricity and water depending on room type. We need a deposit for this type of accommodation. We also have extended stay hotels which provide discounted hotel rates depending on your number of days stay. Once we have better information, we will be able to provide you with a quotation with appropriate rates. We look forward to hearing from you and assisting you further.
  • Are water and electric bills included? If not, how much will it be?
    For long staying guests , rates for water and electricity are excluded
  • Does your Hotel give discounts for monthly stays?
    Prices are fixed unless there is a promotion.
  • What are the special offers included on LSG?
    Please see individual terms and condition because each rate sheet and promotion is different
  • How will the process of payment be?
    For a Long Staying Guest, you may settle through cash and checks. You are required to pay the full amount either though PDCs or cash for the duration of the contract.
  • When will it be possible to request MUR and linen changes?
    We provide a one -time linen change services only during check-in. After this, you will have to maintain the linens until the end of your stay or check out. However, if you wish to request for MUR and change of linen during your stay, additional charges for these requests shall apply.
  • Is there a security deposit? When will I receive the deposit back?
    There is a (1) month security deposit for a one month stay and (2) months security deposit for more than one month stay which shall be refunded within thirty (30) days after the expiration of your Lease Agreement.
  • Is there an advance rental?
    There is a (1) one month advance rental.
  • What if I want to extend my stay?
    You have first right to renew your lease before it expires. Just reach out to your leasing associate and they will gladly assist you.
  • Can I get something delivered to the hotel?
    Yes, you can, but we recommend you let the hotel reception team know if you’re expecting a delivery. We are not responsible for any loss or damaged packages.
  • I want to request additional amenities, are there fees?
    Yes, a minimum charge applies. Please call our front desk or talk to Lexi for your request.
  • Do you have on-site laundry service?
    Laundry service is not available.
  • Does your online rate include breakfast?
    We do not have any in-house meals yet.
  • Do you have shuttle service?
    We don’t offer a transport service.
  • Is Wi-Fi available in the hotel and inside the room?
  • What are the facilities available at the property?


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